Booking Conditions

The reservation is non-refundable.

The cost includes initial and final cleaning, use of equipped kitchen, breakfast pantry, courtesy kit, bath linen, bed linen, reserved parking place in condominium.

Use of reserved parking is allowed until 1 pm on the day of check-out. The authorization to park one or more vehicles does not constitute an assumption of responsibility on the part of the Casa Vacanze Excellence, which declines all responsibility in case of theft, vandalism or accidental damage, impacts from other cars. The custody of the vehicle is therefore held by the guests of the Casa Vacanze Excellence.

The reservation fee does not include the city tax, which must be paid at check-in. From 01.01.2018 the Municipality of Matera has fixed the tourist tax for guests of extra-hotel facilities at Euro 2.00 per person per day, for the first three consecutive days of stay. Children under 14 years of age, residents in the town of Matera, guests visiting relatives hospitalized at the Madonna delle Grazie Hospital and other special cases verifiable in the regulation for the tourist tax are exempted to pay. The request for exemption must be made by the interested guest, who must produce a suitable document.

At check-in, an identity document must be presented for each guest in order to register entry and stay at the “Portale Alloggiati” portal of the State Police.

The breakfast pantry is a gift to the Casa Vacanza Excellence, and for purely indicative purposes includes tea, espresso coffee, mocha coffee, milk, yogurt, fruit juice, brioches, biscuits, rusks, spreads. The Casa Vacanze Excellence reserves the right to replace, eliminate or add specific foods listed above for specific reasons without notice. In case of food intolerances, please inform the structure in advance of your specific needs but in any case verify the compatibility of the food with your condition. The Casa Vacanza Excellence declines all responsibility in case of adverse reactions, even if communicated in advance.